Overview
Windscreen jobs are insurance work, and the recalibration is the line that gets missed
Windscreen repair and replacement is mostly insurance work, mostly mobile, and mostly time-sensitive because the customer can't drive safely with a cracked screen. The job sounds simple: pop out the old glass, fit the new one, cure the urethane, drive away. Modern cars complicate that. Cameras for lane assist, adaptive cruise, automatic emergency braking, and rain sensors are all mounted to the windscreen. After a replacement they need ADAS recalibration, which is a separate piece of equipment, a separate labour line, and a separate certificate. A quote that misses the recalibration sells the customer a new screen and a malfunctioning safety system.
QuoteGenio gives windscreen contractors a quoting shape that fits insurance work. Vehicle make and model with the glass spec (OEM, OEE, aftermarket), policy excess, mobile call-out if applicable, urethane and primer, fitment labour, ADAS recalibration as its own line with the calibration tool named, and any wiper or trim replacement. Send via WhatsApp or email to the customer and the insurance assessor, take the excess up front, and the final invoice closes against the policy reference with the recalibration certificate attached. The customer drives away with a screen and a safety system that's working.
Who it is for
Who uses QuoteGenio
Built for auto glass shops doing chip repairs, full windscreen replacements, and ADAS recalibration.
The problem
The quoting headaches every glass shop knows
Windscreen jobs are quick wins if you can quote in seconds. Slow paperwork loses the same-day customer to the shop that responded first.
Quotes take longer than the job
A windscreen swap is 90 minutes. If quoting takes 30 minutes, the customer has already booked elsewhere.
Insurer paperwork mismatch
Insurers want glass, fitment, and ADAS recalibration itemised separately. Bundled quotes get rejected.
Same-day jobs lost to faster shops
Windscreen customers want the chip fixed today. The shop that quotes in 2 minutes wins the booking.
The fix
QuoteGenio makes it simple
A clean workflow for glass shop quoting. Itemise glass, fitment, sundries, and ADAS recalibration in seconds.
The payoff
What you get with QuoteGenio
The everyday wins that add up across a year of quoting and invoicing.
Built for windscreen work
Line items for glass, fitment kit, primer, urethane, ADAS recalibration, and labour. Everything an insurer expects to see.
Works from the mobile van
Quote on the customer's driveway. Send the quote, fit the screen, invoice from the same phone before you drive away.
Quote in under 2 minutes
Templates for common screens (chip repair, full replacement, side window) get you from photo to sent quote in seconds.
Track insurance and excess
See which insurance authorisations are pending and which excess payments are still owed by the customer.
Built for your trade
Quoting calibrated to how windscreen repair actually work
Pick your trade in Settings and the entire quote flow switches to fit. Line item presets, compliance fields, on-the-quote calculators, and per-m² / after-hours pricing all change to match your industry.
Trade-specific line items
Quick add picker pre-fills the common items your trade quotes. Skip the blank rows.
Brand-specific catalogues
Pylontech, Hikvision, Canadian Solar, Sunsynk and others pre-named. Pick the brand, the description writes itself.
Compliance fields built in
IOPSA, ECASA, PIRB, PSIRA, NHBRC, SAQCC. Set once. Every quote prints them under FROM.
Registration expiry alerts
Dashboard notification 60 days before your PSIRA, CoC or any dated registration lapses.
Per-m² / hour / day billing
Unit selector on every line item: m², hr, linear m, days. Stop doing the maths externally.
After-hours and emergency
1.5× and 2× multipliers as a one-tap toggle. Customer sees the breakdown on the quote.
Quote-flow calculators
Solar size, battery backup, cable run cost. Compute on the spot, drop straight onto the quote.
Staged payments
Deposit on acceptance + balance on completion as two separate amounts on the quote PDF.
Scope-of-work checklist
Structured Included / Not included lists. Client acceptance = signing the scope.
Site-survey mode
Log a location per line item: camera positions, fixtures by room, sensors by zone.
Regional rate hints
Pricing ranges per item per currency shown as you quote.
Free on every plan
All of the above included on the free plan. Premium is for capacity, not the trade tooling.
Why QuoteGenio
Why Windscreen Repair choose QuoteGenio
The tools that matter most when you are quoting on-site, under pressure, and between jobs.
Quote from your phone
Most Windscreen Repair build and send quotes directly from the job site. No laptop, no office, no delays.
Win more jobs, faster
The first professional quote a client receives usually wins. Respond in minutes, not hours.
Quote to invoice in one click
When the job is accepted, convert to an invoice instantly. No retyping, no double entry.
Pricing guide
Typical Windscreen Repair job pricing
A rough guide to what windscreen and auto glass shops charge for common work. Pricing varies by vehicle make, glass spec (heated, acoustic, ADAS-equipped), and whether the job is mobile or in-shop. Use these as a baseline when building your own rates.
| Job | Typical range |
|---|---|
| Chip repair (single chip) | R1,074 - R2,479 |
| Chip repair (multiple, same screen) | R1,570 - R3,636 |
| Side window replacement (small car) | R2,975 - R7,933 |
| Rear window replacement (heated) | R6,280 - R15,701 |
| Full windscreen replacement (standard) | R6,280 - R23,138 |
| Windscreen replacement with ADAS recalibration | R14,048 - R46,276 |
| Mobile call-out (on driveway) | R1,074 - R2,975 |
Pricing converted from USD to ZAR at indicative rates. Rates vary significantly by country, region, currency, and market.
Call-out fees
Mobile windscreen call-outs typically include a R1,074 to R2,975 fee that covers travel within a standard service area. Quote it as its own line so the customer sees the call-out is separate from the glass and fitment. After-hours and out-of-area jobs usually carry a per-kilometre or premium uplift on top.
Hourly vs fixed pricing
Use fixed pricing for chip repairs and full screen replacements where the labour time is well known. Use hourly (R1,240 to R2,149 per hour) for ADAS recalibration where time depends on the system. Quote ADAS recalibration as a separate line with the static or dynamic method noted, because some insurers process it under a different cost code.
See it in action
Example quote breakdown
Here's what a clean, itemised windscreen quote looks like. Notice how the glass, fitment kit, labour, and ADAS calibration are all separate lines. Insurers approve this format without question because every cost has its own code.
Try it yourself
Job size
Region
Sample quote
Windscreen replacement with ADAS recalibration
Replacement windscreen (OEM, with rain sensor)
Fitment kit (urethane, primer, clips)
Workshop labour (remove old, fit new, cure)
ADAS dynamic recalibration
Wiper blades (replaced on swap)
Old glass disposal and clean-up
| Description | Qty | Rate | Total |
|---|---|---|---|
| Replacement windscreen (OEM, with rain sensor) | 1 | R11,238 | R11,238 |
| Fitment kit (urethane, primer, clips) | 1 | R1,570 | R1,570 |
| Workshop labour (remove old, fit new, cure) | 2 | R1,570 / hr | R3,140 |
| ADAS dynamic recalibration | 1 | R6,280 | R6,280 |
| Wiper blades (replaced on swap) | 1 | R1,074 | R1,074 |
| Old glass disposal and clean-up | 1 | R578 | R578 |
| Subtotal | R23,882 | ||
| Tax (10%) | R2,388 | ||
| Total incl. tax | R26,270 | ||
Totals recalculate as you change the controls above. Tax rate inferred from the sample quote.
Items often forgotten
ADAS recalibration on modern vehicles, the new wiper blades fitted on the swap, urethane and primer, old glass disposal, and the second visit if the calibration needs a static drive cycle. Add these to your templates once and stop absorbing them on every job.
Peer snapshot
How Windscreen Repair actually use QuoteGenio
Indicative activity for Windscreen Repair on the platform. Use it as a benchmark for how often to quote and how fast to respond.
22
Quotes sent per month
44%
Average quote acceptance
4 min
Median time to send quote
R26,270
Typical quote value
Figures are indicative platform averages for this trade segment.
Start quoting Windscreen Repair jobs like this, free
Build your first quote in under 2 minutes. No credit card, no setup fee, no contract.
Avoid these
Common quoting mistakes
We talk to a lot of glass shop owners. The same ADAS, fitment, and insurer mistakes come up again and again. Fix these and your same-day quotes will turn into same-day jobs.
Mistake: Bundling glass and fitment into one line
Better: List the glass and the fitment kit as separate lines. Insurers process them differently and customers can see the cost of the parts versus the work.
Mistake: Forgetting ADAS recalibration
Better: Most modern vehicles need camera or sensor recalibration after a windscreen swap. Quote it as a separate line, and note whether it's static or dynamic, so the customer and insurer expect the cost.
Mistake: No allowance for fitment consumables
Better: Urethane, primer, clips, and pinch-weld primer are real costs per job. List a 'fitment kit' line so it stops eating your margin.
Mistake: Quoting before checking glass spec
Better: Heated, acoustic, rain-sensor, and ADAS-equipped screens all cost different amounts. Confirm the spec from the VIN before you quote, not after.
Mistake: No mobile call-out fee
Better: If you're driving to the customer, that's real time. Quote a mobile call-out as a separate line with your standard area defined and per-kilometre rate beyond it.
Mistake: No excess on the customer's quote
Better: Show the full quote total, the insurance contribution, and the excess as separate lines so the customer sees exactly what they're paying on the day.
Mistake: No expiry on the quote
Better: Set a 14 day validity. Imported glass moves in price with the rand, and you don't want to honour a month-old quote when the supplier has put pricing up.
Mistake: No follow-up after sending the quote
Better: Most quotes that don't close, don't close because nobody followed up. Send a polite check-in 48 hours after the quote lands, and a second nudge at day 7. Two of every three accepted quotes get there because someone followed up.
Step by step
How to quote windscreen repair jobs
Get the VIN before you quote any windscreen. The glass spec (rain sensor, heated zone, acoustic layer, heads-up display projection area, ADAS bracket) changes the part price and the labour by hundreds. Photograph the chip or crack against a ruler to decide between a chip repair and a full replacement, because anything larger than a 20 cent coin or within 50 mm of the edge usually needs a replacement, not a repair. Confirm whether the vehicle has lane-keep, adaptive cruise, or auto-braking, because those systems need ADAS recalibration after a screen swap. For mobile jobs, ask about parking and overhead shelter because urethane cure times suffer in cold or wet conditions.
Itemise glass, fitment kit, labour, ADAS recalibration, wiper blades, and disposal as separate lines. The glass at $ 380 to $ 1,400 is the headline number, but the urethane, primer, pinch-weld primer, and clips on the fitment kit add $ 65 to $ 120 that eats margin if bundled into labour. Quote ADAS recalibration at $ 350 to $ 850 as a separate line with 'static' or 'dynamic' noted, because insurers process it under a different cost code. Fit a new pair of wiper blades on every screen swap (old blades will scratch new glass) and list this as a separate line. For mobile work, add a call-out at $ 65 to $ 180 with your standard service area defined and a per-kilometre rate beyond it.
Set a 14 day validity on every windscreen quote. Imported glass moves in price with the rand and supplier stock, and ADAS calibration kit pricing shifts with software updates. Show VAT as its own line because insurers claim it back separately. Take the customer excess as a deposit when the customer accepts the quote on an insurance job, because the insurer only pays the balance after completion. State your warranty on the seal (usually 12 months against leaks and wind noise) on the PDF, and note that ADAS recalibration is warranted against the initial calibration only, not against future system faults. Reference the insurer cost code on the quote header so processing is faster.
Speed wins in auto glass. Windscreen customers want the chip fixed today, and the shop that quotes in two minutes wins the same-day booking. Build the quote on your phone from the VIN lookup, share the WhatsApp link while the customer is still on the call, and hold the fitment slot for 30 minutes. For insurance work, copy the insurer's direct claim line on the quote email so authorisation is issued the same day, and send an SMS to the customer confirming the booking window. If the glass arrives and the ADAS calibration needs a static drive cycle that you cannot do on-site, issue a variation quote on the spot for a second visit rather than rushing a half-done calibration.
FAQ
Common questions from windscreen repair shops
Everything you need to know before getting started.
Yes. Build separate templates for chip repair, side window, and full windscreen with ADAS so you can pick the right one and send a quote in seconds.
Yes. Build the quote on your phone, share the link via WhatsApp, and the customer gets a branded PDF instantly. They can accept it before you start the job.
Yes. Add it as its own line with the calibration method (static or dynamic) noted. Insurers process it under a separate code.
Yes. Every quote has a unique public link. The customer opens it on their phone and clicks accept. No app needed.
Yes. Convert the accepted quote to an invoice with one click from your phone. The customer can pay online from the same link before you drive away.
Yes. The free plan gives you 5 quotes and 2 invoices per month with no credit card required. Upgrade to Premium for unlimited quotes, invoices, statements, and reports.
Most modern vehicles with lane-keep, adaptive cruise, or auto-braking need camera or sensor recalibration after a screen replacement. Quote it as a separate line with the calibration method (static, dynamic, or both) and note that it's a manufacturer-required step. Insurers will pay for it when it's properly itemised, but reject quotes that bundle it into labour.
Get the VIN from the customer (visible on the dash by the windscreen) and look up the glass spec, including rain sensor, heated zone, acoustic layer, and ADAS bracket. Quoting the wrong spec means a wasted call-out and a re-order. QuoteGenio lets you save VIN and vehicle details to the customer record so you don't ask twice.
Yes. Add a mobile call-out as a separate line for jobs done on the customer's driveway, and define your standard service area. Beyond that area, charge per kilometre. Mobile jobs cost more in time and travel, and the customer expects to pay a premium for the convenience.
If you are VAT registered, yes. Show VAT as its own line on every quote and invoice. Insurers process VAT separately and customers claim it back where applicable. If you are under the VAT threshold, state clearly on the quote that prices are VAT exempt.
Still have questions? We would rather answer them now than after you have signed up.
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Plumber · Centurion
Guides
Guides for Windscreen Repair
Practical advice to help you quote better, get paid faster, and grow your business.
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