Overview
Phone repair is sold for the screen, and the original-versus-aftermarket parts is the line that decides whether the warranty holds
Phone repair shops fix smartphones (mostly iPhone and Samsung, with the long tail of Pixel, Huawei, and Xiaomi adding variety). The work is dominated by screen replacement (the most common failure, the most parts-stocked), battery replacement (the second most common, often a same-day job), back-glass repair, water damage assessment, charging-port replacement, camera lens repair, and the increasingly complex face-unlock or fingerprint sensor recalibration on newer phones. The customer is sensitive to parts: original Apple or Samsung parts versus aftermarket affects price, warranty, and (on newer iPhones) the True Tone or Face ID functionality. A flat 'screen repair, $180' quote without naming original-versus-aftermarket and the warranty implication misses what the iPhone user actually cares about.
QuoteGenio gives phone repair shops a quoting shape that fits the parts-and-warranty trade. Diagnostic and damage assessment as the first line, parts at supplier price with the original-versus-aftermarket named, labour by hour or fixed-fee for common repairs, water-damage triage as a separate line with the success-rate noted, battery health restoration on iPhone with the True Tone implication named, accessory protection (case, screen protector) at the till, and a warranty period for the repair. Send via WhatsApp from the counter with the diagnostic photos, take card payment on collection, and the same record holds the customer's device history for the next visit.
Who it is for
Who uses QuoteGenio
Built for every kind of phone repair business, from solo bench techs to small repair shops and mobile vans.
The problem
The quoting headaches every phone repair shop knows
Customers expect an exact price before they hand over the phone, but a phone with a smashed screen often has hidden damage. A clean written quote after a quick diagnosis stops disputes at collection.
Walk-ins want instant prices
Customers compare three repair shops in an afternoon. Without a structured quote with part brand and warranty, you lose to the cheapest verbal.
Hand-written tickets feel cheap
A scribbled price on a drop-off ticket does not match the value of the repair. A branded quote turns a walk-in into a proper engagement.
Hidden damage at collection
Water-damaged phones often need additional parts found mid-repair. Without a 'pending findings' note on the original quote, the customer resists the variation.
The fix
QuoteGenio makes it simple
A clean workflow for the repair counter. Quote screen, battery, water-damage, and back glass jobs with part brand and warranty. Send via WhatsApp and convert to invoice on collection.
The payoff
What you get with QuoteGenio
The everyday wins that add up across a year of quoting and invoicing.
Built for phone repair
Line items for screen, battery, charging port, back glass, water damage, board-level repair, and labour. Reuse part templates across customers.
Works from the counter
Quote a walk-in customer from your phone at the counter. No need to walk to the back office to look up part prices.
Quote in under 2 minutes
Build templates for the most common jobs: iPhone 13 screen, Samsung S22 battery, iPad water damage. Each walk-in is a few taps.
Track tickets and finals
See which repairs are out for collection and which finals are still unpaid. Send a polite reminder one click for uncollected tickets.
Built for your trade
Quoting calibrated to how phone repair actually work
Pick your trade in Settings and the entire quote flow switches to fit. Line item presets, compliance fields, on-the-quote calculators, and per-m² / after-hours pricing all change to match your industry.
Trade-specific line items
Quick add picker pre-fills the common items your trade quotes. Skip the blank rows.
Brand-specific catalogues
Pylontech, Hikvision, Canadian Solar, Sunsynk and others pre-named. Pick the brand, the description writes itself.
Compliance fields built in
IOPSA, ECASA, PIRB, PSIRA, NHBRC, SAQCC. Set once. Every quote prints them under FROM.
Registration expiry alerts
Dashboard notification 60 days before your PSIRA, CoC or any dated registration lapses.
Per-m² / hour / day billing
Unit selector on every line item: m², hr, linear m, days. Stop doing the maths externally.
After-hours and emergency
1.5× and 2× multipliers as a one-tap toggle. Customer sees the breakdown on the quote.
Quote-flow calculators
Solar size, battery backup, cable run cost. Compute on the spot, drop straight onto the quote.
Staged payments
Deposit on acceptance + balance on completion as two separate amounts on the quote PDF.
Scope-of-work checklist
Structured Included / Not included lists. Client acceptance = signing the scope.
Site-survey mode
Log a location per line item: camera positions, fixtures by room, sensors by zone.
Regional rate hints
Pricing ranges per item per currency shown as you quote.
Free on every plan
All of the above included on the free plan. Premium is for capacity, not the trade tooling.
Why QuoteGenio
Why Phone Repair choose QuoteGenio
The tools that matter most when you are quoting on-site, under pressure, and between jobs.
Quote from your phone
Most Phone Repair build and send quotes directly from the job site. No laptop, no office, no delays.
Win more jobs, faster
The first professional quote a client receives usually wins. Respond in minutes, not hours.
Quote to invoice in one click
When the job is accepted, convert to an invoice instantly. No retyping, no double entry.
Pricing guide
Typical Phone Repair job pricing
A rough guide to what phone repair shops charge for common jobs. Pricing varies by device generation, part type (OEM vs aftermarket), part availability, and whether the job is component-level. iPhone Pro models, recent flagship Androids, and board-level work sit at the top of these ranges.
| Job | Typical range |
|---|---|
| iPhone screen replacement (current-gen, OLED) | $ 145 - $ 380 |
| Android screen replacement (mid-range) | $ 95 - $ 280 |
| Battery replacement (most models) | $ 65 - $ 180 |
| Charging port replacement | $ 75 - $ 220 |
| Back glass replacement (laser separation) | $ 95 - $ 280 |
| Water damage diagnostic & cleaning | $ 95 - $ 380 |
| Board-level / micro-soldering repair | $ 280 - $ 850 |
Pricing shown in USD as a rough benchmark. Rates vary significantly by country, region, currency, and market.
Call-out fees
Part type should always be on the quote. OEM, OEM-equivalent, and aftermarket panels all have different prices and different warranty implications. State which part is being used (e.g., 'OEM iPhone 14 OLED') and the warranty period (typically 90 days). This stops the comparison-shopper from beating you on price with a no-name aftermarket panel.
Hourly vs fixed pricing
Use fixed pricing for common jobs (screen, battery, charging port) where part cost and labour are well known. Use hourly pricing for board-level work and water damage where the time is uncertain. Always quote a fixed bench / diagnostic fee for water damage even when the rest is on a no-fix-no-fee basis.
See it in action
Example quote breakdown
Here's what a clean phone repair quote looks like. OEM screen with brand specified, labour broken out, battery as a separate line, and warranty in writing. Customers accept faster when they see the part type and the warranty term, not just a price.
Try it yourself
Job size
Region
Sample quote
iPhone 14 screen replacement and battery, OEM parts
iPhone 14 OLED screen (OEM)
Labour: screen replacement (45 min)
Battery replacement (OEM, capacity > 95%)
Labour: battery replacement (15 min)
True Tone calibration and FaceID test
90-day workmanship and parts warranty
| Description | Qty | Rate | Total |
|---|---|---|---|
| iPhone 14 OLED screen (OEM) | 1 | $ 240 | $ 240 |
| Labour: screen replacement (45 min) | 1 | $ 65.00 / 45min | $ 65.00 |
| Battery replacement (OEM, capacity > 95%) | 1 | $ 95.00 | $ 95.00 |
| Labour: battery replacement (15 min) | 1 | $ 28.00 | $ 28.00 |
| True Tone calibration and FaceID test | 1 | Included | Included |
| 90-day workmanship and parts warranty | 1 | Included | Included |
| Subtotal | $ 428 | ||
| Tax (10%) | $ 42.80 | ||
| Total incl. tax | $ 471 | ||
Totals recalculate as you change the controls above. Tax rate inferred from the sample quote.
Items often forgotten
Hidden damage on water-damage diagnostics, additional parts (battery, charging port) found mid-repair, glass-only vs full assembly options, courier of devices to specialist for board work, and aftermarket panels with shorter warranty. Add these as variation lines or stated alternatives on the original quote.
Peer snapshot
How Phone Repair actually use QuoteGenio
Indicative activity for Phone Repair on the platform. Use it as a benchmark for how often to quote and how fast to respond.
14
Quotes sent per month
46%
Average quote acceptance
2 min
Median time to send quote
$ 471
Typical quote value
Figures are indicative platform averages for this trade segment.
Start quoting Phone Repair jobs like this, free
Build your first quote in under 2 minutes. No credit card, no setup fee, no contract.
Avoid these
Common quoting mistakes
We talk to a lot of phone repair shops. The same part type, warranty, and water-damage mistakes come up daily. Fix these and your bench rate will reflect the actual repair work.
Mistake: Verbal price over the phone before diagnosis
Better: Quote a fixed diagnostic fee, then a written repair quote after seeing the device. Phone diagnostics are quick (10-30 minutes), and a written quote stops the dispute at collection.
Mistake: Not specifying part type
Better: State 'OEM', 'OEM-equivalent', or 'aftermarket' on every part line. Different parts have different prices and different warranty terms. This stops customers comparing your OEM quote to a competitor's no-name aftermarket.
Mistake: No warranty stated
Better: State 90 days on parts and labour as the minimum. This is industry standard and customers expect to see it in writing on the quote.
Mistake: Water damage on no-fix-no-fee with no diagnostic fee
Better: Charge a fixed diagnostic fee for water damage ($ 95 to $ 220). Even on no-fix-no-fee, you have spent an hour cleaning the board. The fee covers your time.
Mistake: Bundled labour into part price
Better: List parts and labour separately. The customer sees what they are paying for each part vs your time, and it is fair when a part is more expensive than they expected.
Mistake: No expiry on the quote
Better: Set a 7 to 14 day validity. Phone parts pricing moves weekly with supplier stock, and an old quote can bind you to outdated part costs.
Mistake: No collection policy
Better: State on the quote: tickets uncollected after 30 days incur a storage fee; after 60 days the device may be sold to recover costs. Customers respect clear policies.
Mistake: No follow-up after sending the quote
Better: Most quotes that don't close, don't close because nobody followed up. Send a polite check-in 48 hours after the quote lands, and a second nudge at day 7. Two of every three accepted quotes get there because someone followed up.
Step by step
How to quote phone repair
Diagnose first, quote second. When a customer drops off a phone, do a quick visual and functional diagnostic at the counter (10 to 30 minutes for most repairs, 60 minutes for water damage). Note what is broken, what is suspicious, and what additional damage may be hidden. Send a written quote via WhatsApp after the diagnostic, with parts, labour, and warranty terms. The customer accepts before you order parts.
State part type and warranty on every quote. List the part with brand or 'OEM', 'OEM-equivalent', or 'aftermarket' on the description. State the warranty (typically 90 days on parts and labour). This is what differentiates you from the no-name aftermarket competitor down the road, and it lets you justify a higher price with confidence.
Quote water damage as diagnostic plus repair. Take a fixed diagnostic fee ($ 95 to $ 220) at drop-off. After the ultrasonic clean and board diagnostic, send a repair quote via WhatsApp. If the board is dead, the diagnostic fee covers your time. If the board is recoverable, the fee credits against the repair quote. State this structure clearly on the drop-off ticket and the quote.
Send via WhatsApp and follow up. Phone repair customers are anxious to know the price and the timeline. Send the quote within 30 minutes of diagnostic where possible. Share via WhatsApp link, follow up after 4 hours if no acceptance. Customers cooling down on a smashed-phone repair will go elsewhere if you take a day to quote. Convert to invoice when the customer collects.
FAQ
Common questions from phone repair specialists
Everything you need to know before getting started.
Yes. Most phone repair shops do this. Diagnose at the counter, build the quote in QuoteGenio, share the public link via WhatsApp. The customer accepts on their phone, and you order the part and start the repair.
Charge a fixed diagnostic fee ($ 95 to $ 220) at drop-off. After the ultrasonic clean and board diagnostic, send a repair quote. If the board is dead, the diagnostic fee covers your time. If recoverable, the fee credits against the repair.
Yes. State 'OEM', 'OEM-equivalent', or 'aftermarket' on every part line. Different parts have different prices and different warranty implications, and customers value seeing the part type they are paying for.
90 days on parts and labour is industry standard. State the warranty term and what is covered (workmanship and part defect, not customer damage) on the quote.
Yes. Add a call-out fee on the quote and state your travel radius. On-site quotes typically sit higher than counter rates because of travel time and equipment portability.
Yes. The free plan gives you 5 quotes and 2 invoices per month with no credit card. Upgrade to Premium for unlimited quotes during busy seasons (summer, post-holiday phone breakages).
On expensive parts (Pro Max screens, latest flagship batteries), yes. Take 50 percent deposit before ordering the part. State this on the quote so the customer agrees in writing.
State the policy on the drop-off ticket and quote: storage fee after 30 days, device may be sold after 60 days to recover costs. This is industry standard and customers respect it when stated up front.
If you are tax registered, yes. Show tax as its own line on the quote so the customer sees the full price before they accept.
7 to 14 days. Phone parts pricing moves weekly with supplier stock and currency rates. State the validity on the quote so an old quote does not bind you to outdated part costs.
Still have questions? We would rather answer them now than after you have signed up.
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Solar Installer · Manchester
Guides
Guides for Phone Repair
Practical advice to help you quote better, get paid faster, and grow your business.
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